We have released a set of improvements across the InSkill Portal, App, and Web experience. These changes make it easier to manage resources, export data, capture user feedback, and support operators in low signal environments.

What is new in the Portal

Bulk Upload for Resources

We have released a set of improvements across the InSkill Portal, App, and Web experience. These changes make it easier to manage resources, export data, capture user feedback, and support operators in low signal environments.

New Export Buttons

Exports are now available across key analytics and management pages.

• Exports return complete datasets
• Exports respect any filters you have applied
• New exporters include GPT question logs and issue logs

Exports are available on:

• Users
• Customers
• User Log
• Intelligence details
• Intelligence Issues
• Copilots

Follow up on thumbs down GPT feedback

You can now email any user who left negative feedback on a GPT answer. This helps teams close the loop, update guidance, and improve the copilot experience.

App Updates

Offline Experience Improvements

The synchronization screen has been refreshed to make offline synchronization easier to use. You can configure with products, assets, and resources you want to download.

Offline mode ensures instant access to resources when signal is weak or unavailable and helps operators avoid wait times.

General Bug Fixes & Improvements

Stability, performance, and UI updates are included in this release.

Web InSkill Updates

Enhanced Feedback Tools

Thumbs up and thumbs down options now include comments and predefined reasons. These improvements help teams understand user intent and improve answers. This new feedback experience will be added to the mobile app soon.

Coming Soon to the App