102: Adding Product Manuals to Your Product

Guidelines for uploading documents to a product

What you will need:

• Product Manual
• Desktop Access

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As we covered, knowledge is put into InSkill by uploading resources and expertise to its corresponding product portal. In the previous section, you uploaded your first product into InSkill. In this lesson, you will learn to load the product with its first reference; resources.

Resources are technical documents that contain information such as troubleshooting, configuration, maintenance, operation, or inspection procedures. InSkill uses these resources as the bibliography for the GPT system.

In this section, you will learn how to add knowledge to your product by uploading the 1st technical product manual to the product portal. After this, you will be ready to use InSkill as a chatbot.

(Note: Document uploads are limited to 300MB file size)

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To add your first technical document follow these steps:

1. In the manage portal, click on the product you want to add documents to

2. Once in the products portal, select ‘Resources”

3. On Resources tab, select the drop-down arrow to choose type of resource to add

4. From the options, select “Documents” to add documents

5. Drop, paste, or upload your document in the allocated section

6. Once the file is uploaded, enter the title of the document. (Please note that the title is automatically populated with the name of the file that is uploaded)

7. Click “Save” to save the document

8. The document is uploaded and populated in the column on the left of the page

9. Please repeat this process to add the remaining technical documents for your product

(Note: While indexing the resources are typically quick, if the system is busy indexing could take up to an hour)