Custom Steps

InSkill supports custom steps that allow you to build customizable workflows and behaviors. If a step has script or web tags, the body will have js that can take actions. The following apis are available to set data and control the session.

Add or Change Data

inskill_data({“issue_type”: ‘current’});

sends the json data to the task to add/change data. In this case, the variable issue_type is set to current.

Move the session to the next step

inskill_message({“continue”:“”})

sends a command, end sets the step like end tag above, continue tells the step to automatically go on to the next step, it has finished its job.