Evaluating Responses

The feedback system provides users with multiple ways to evaluate responses, helping improve accuracy, relevance, and overall performance. All users can rate responses with Thumbs Up 👍 or Thumbs Down 👎, while admin users with access to the Intelligence Portal can also flag 🚩responses and leave comments for further review.

Feedback Options

All Users (App & Web)

👍 Thumbs Up – Positive Feedback

Select Thumbs Up if the response was:
✔ Relevant and accurate
✔ Clear and helpful
✔ Well-structured and complete

👎 Thumbs Down – Negative Feedback

Select Thumbs Down if the response was:
❌ Inaccurate or misleading
❌ Off-topic or irrelevant
❌ Unclear or incomplete

Intelligence Portal Users Only (Web)

🚩Flag – Escalating System-Level Issues

The Flag option is for cases where the response indicates a system-level issue rather than a lack of available content or incorrect configuration (e.g. roles/visibility/etc.). Flagging escalates the response for review by InSkill.

Thumbs down vs Flag: Thumbs-down ratings help identify potential areas for improvement but do not trigger immediate review by InSkill unless flagged.

💬 Comments – Adding Context to Flags

Users who flag a response can also add comments to provide additional details, such as:

• Clarifications on why the response is problematic
• Examples of expected output
• Links to relevant source material that should have been referenced

How To: Thumbs Up & Thumbs Down

Web

App