Evaluating Responses

Feedback is what drives InSkill's accuracy. By evaluating the copilot's responses, you help the system evolve from a general assistant into a precise technical expert. Your input identifies:

Knowledge gaps where documentation is missing or incomplete.
Incorrect answers that are technically wrong or outdated.
Misunderstandings where InSkill GPT misreads a question or gives a misleading answer.

Every Technician can rate a response with a thumbs up or thumbs down. Administrators with access to the Intelligence portal can also flag responses and add Expert Feedback when they review them.

How to Submit Feedback

Feedback is available immediately after every InSkill GPT interaction.

Method	Available on	When to use it
Thumbs up	Portal and app	The answer is accurate and helpful.
Thumbs down	Portal and app	The answer is incorrect, misleading, or insufficient.
Comment	Portal only	Added with a thumbs down while you use the answer, to explain the error.
Expert Feedback	Intelligence portal	Added by an administrator when reviewing answers later, usually with a flag.

Feedback Options

Available to every Technician

Select Thumbs Up if the response was relevant and accurate, clear and helpful, and complete.

Select Thumbs Down if the response was inaccurate or misleading, off-topic, or unclear and incomplete. In the portal, add a comment with the thumbs down to say what was wrong.

Available to Intelligence portal users

Flag is for cases where the response points to a system-level problem rather than missing content or a configuration issue such as roles or visibility. Flagging escalates the response to InSkill for review.

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Note
Thumbs-down ratings identify potential areas for improvement but do not trigger immediate review by InSkill unless the response is also flagged.

Expert Feedback is added at review time, usually with a flag. It adds detail: why the response is problematic, an example of the expected output, or links to source material that should have been referenced.

Rating a Response

In the portal:

In the app:

The rating controls beneath an answer in the mobile app. — Rating an answer in the InSkill app

The Thank you for your feedback! confirmation shown in the mobile app after rating an answer. — The app confirms your rating

What Happens After Negative Feedback

Submitting a negative review starts an optimization workflow:

The question and answer pair is logged automatically in the Issues tab of the Intelligence portal.
An author reviews the entry to determine the root cause:
a. If it is a knowledge gap, the author uploads a new resource — a manual, video, or task — to fill it.
b. If it is a system error, the author flags the question in the Intelligence portal to signal a logic or processing issue to the engineering team.

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Tip
A specific comment alongside a thumbs down is the single most effective way to keep the same mistake from happening twice.