Reports
As stated in the previous section, Reports are InSkill's easy-to-understand data inventory. Through reports, you can gain insight into your team and their tasks. The following is an example of a Summary Report of machine use in one of our accounts. As you can see, the data is presented in graphs, charts, and tables to give the reader a quick review of the performance of your team over time. The intelligence tab also allows you to narrow your search by product or time whether it be 1 week, 2 weeks, 30 days, 90 days, 1 year, or all time. Please keep in mind that the more you use InSkill the more insight can be provided through reports.
| Report Type | Information Provided |
|---|---|
| Summary | Total Sessions, Sessions Over Times, Sessions Product, Sessions by Status, Sessions Escalated, Sessions by Solution, Total Resource Usage, Resources Over Time, Resources by Product, and Resources by Resources |
| Products | Total Products, Products Over Time, Products, Sessions by Product, Average Duration by Product, and Resources by Product |
| Users | Total Users, Users Over Time, Users, Sessions by User, Sessions Average Duration by User, Resource Usage by User, Resources by Number of Users |
| Customers | Total Customers, Customers Over Time, Customers, Sessions by Customer, Sessions Average Duration by Customer, Resource Usage by User, Resources by Number of Users |
Updated 6 months ago