Level 2: Expertise

As any technician knows, the documentation never contains all of the knowledge. While manuals provide key information, gaps are missing that are crucial for fixing your machine and for optimizing your system to take it to the next level. Today, that gap is filled by the people in customer support, product training, and field service. A Level 2 Copilot takes out the middle-man by capturing the know-how of those experts and making it available to its users.

Building InSkill's Brain

In InSkill two pathways exist for the system to learn about the products you add to your portal: Resources & Expertise. As you just learned how to incorporate information into your product via its resources, the next step needed to master InSkill is building your product expertise. Expertise is crucial knowledge not found in a book but gained through years of intimate experience with a machine. This knowledge takes years to accumulate but is most often a vital commodity to a company's success. Adding expertise and knowledge to InSkill is done by supplying your product with information, via tasks containing steps, for InSkill users to reference and follow. Please keep in mind that different types of know-how need to leverage different mechanisms for information capture, therefore, your methods for capturing and divulging this expertise can vary greatly

Digitizing Key Activities:

The information not available in a document is typically procedural. It often requires information to be gathered, assessed, and adapted to. Key activities that fall into this type of operational knowledge are:

Maintenance Operations
Issue Troubleshooting
Inspections
Key Procedures