InSkill makes it easy to escalate a session you are working on.

Escalation allows you to pass off a session to another user. The user can accept the session either in:

• InSkill app
• InSkill for web

Handoff Code

Click the escalate button (outlined in red) at the top. This will generate a code that can be shared with someone on your team. When they type the code in on their device, it will transfer the session to them.

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Note that these codes are time sensitive and will expire for security purposes. You also need to be authenticated on the account to be able to accept an escalated session.

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Escalation & Handoff Options

If you get stuck, need specialized assistance, or need to end your session, simply tap the Escalate button in the top-right corner of the Task interface. You will be presented with two primary options:

1. The Escalation Task (Support Routing)

Think of this as a "Smart Directory" curated by your administration team.

• Purpose: Guides you to the correct support representative, email address, or internal help site.
• How it Works: Instead of searching for "who to call," the Escalation Task provides a direct path to the specific person or department qualified to handle that exact machine or issue.

2. The Handoff Code (The Digital Relay)

If you need to pass a job to another technician or a different shift, the Handoff Code acts as a digital bookmark.

• The Code: InSkill generates a unique alphanumeric code for your active session.
• Seamless Takeover: When the next person enters this Handoff Code into their own device, the Task resumes exactly where you left off.
• Data Preservation: All previous inputs, photos, and completed steps are preserved, eliminating the need for the new user to restart the procedure or re-read the history.

When to Use Each Option