Capture

InSkill copilots begin with what your organization already knows. By capturing the expertise that surrounds your equipment, InSkill transforms institutional knowledge into a digital copilot that is always available, always consistent, and always ready to help.

Expert Know-How Experienced technicians and engineers carry invaluable, often undocumented knowledge. InSkill makes it easy to capture their insights—best practices, lessons learned, and field-proven solutions—and convert them into structured, reusable guidance. This ensures critical expertise is preserved and easily passed on to the next generation of workers.

Documentation Import manuals, service bulletins, training guides, and how-to videos directly into the platform. InSkill automatically extracts, organizes, and indexes this content, making it instantly searchable and actionable through the copilot—right when and where it’s needed.

Guided Tasks & Workflows Document the methods that work best in the field using step-by-step procedures. Whether it’s troubleshooting, routine maintenance, safety checks, or compliance workflows, these guided tasks are standardized and delivered through the copilot, giving every worker access to the same trusted process.

Together, these elements allow InSkill to turn scattered knowledge into a living system of expertise—bringing consistency, confidence, and efficiency to every interaction with your equipment.

Deploy

Copilots can be deployed quickly and securely across your organization—or directly to your customers—without disrupting existing workflows. InSkill is designed to scale from a single site to a global fleet while maintaining strict control over access and data.

Assets Import

Enhance copilot intelligence by importing your field assets. This enables copilots to understand each asset’s unique configuration, custom options, versions, components, and system integrations. By linking to individual asset histories, copilots gain context around service events, maintenance records, and usage patterns—delivering guidance that is precise, relevant, and asset-specific.

Integrations

InSkill seamlessly connects with business systems and IoT platforms. These integrations allow copilots to incorporate real-time operational data, adapt responses dynamically, and trigger custom actions or workflows—bridging the gap between knowledge and execution.

Publish & Control Access

Distribute copilots to internal teams, field technicians, or external customers using secure, role-based access controls. Granular permissions ensure users can only view the information, tools, and workflows they are authorized or qualified to use—protecting sensitive knowledge while delivering the right guidance to the right people.

Use

InSkill copilots are designed around the people doing the work. Available 24/7, they guide, troubleshoot, and support real-world tasks across every industrial role—on the floor, in the field, or on the move.

Ask Questions Naturally

Workers can speak or type questions in everyday language. The copilot responds with clear, accurate, and context-aware answers—drawing directly from your organization’s approved knowledge, documentation, and best practices.

Troubleshoot & Solve Problems

When issues occur, the copilot assists in diagnosing symptoms, identifying stop codes or alarms, and recommending next steps. It can surface related solutions, reference prior fixes, and guide workers through resolution—helping reduce downtime, service delays, and unnecessary escalations.

Follow SOPs with Confidence

Copilots deliver step-by-step instructions for maintenance, installation, and operational tasks. By enforcing adherence to standard operating procedures and safety requirements, the copilot helps ensure every task is performed correctly, consistently, and safely—every time.

Learn

InSkill copilots evolve with every interaction. By capturing feedback and usage insights, they continuously refine responses, close knowledge gaps, and become more effective at supporting real-world operations.

Analytics

Gain visibility into how your copilot is being used. Track what workers are asking, which answers resolve issues, and where users encounter friction. These insights help teams prioritize improvements, refine procedures, and optimize both the copilot and underlying operations.

Built-In Feedback

Workers can rate responses and suggest improvements directly within the copilot. New fixes, procedures, or field-discovered solutions can be submitted in real time. After review, approved contributions are incorporated into the knowledge base—ensuring the copilot reflects the latest, most accurate expertise.

Identify & Close Knowledge Gaps

InSkill copilots recognize when information is missing or insufficient. Through the InSkill portal, teams can quickly address these gaps by adding new documentation, tasks, or guidance—keeping the copilot aligned with evolving equipment, processes, and real-world demands.