Core Concepts

For over a century, product manuals have been the primary way technical know-how was transferred during and after a purchase. An AI copilot changes that model: critical knowledge moves beyond static documentation and becomes actionable, contextual, and available at the moment it is needed.

InSkill does more than store documents. It captures tribal knowledge and turns it into a live, interactive mentor for your team — whether they are troubleshooting in the field or managing a global fleet. This section walks through the fundamental concepts.

What Is an AI Copilot

A copilot is a digital expert that acts as a partner to your workforce. Unlike a search bar that points you to a PDF, a copilot reasons through technical data, understands the specific configuration of your machine, and provides a clear, conversational path to a solution. It is the bridge between raw information and expert execution. See What is an AI Copilot.

Using InSkill

InSkill is built for accessibility. Technicians can work with your copilots through the mobile apps, available on iOS and Android, for real-time help on the floor. In a browser, the Ask portal handles research and chat, while the Copilots, Assets, Admin, and Intelligence portals handle authoring and administration. The knowledge is within reach regardless of the hardware. See What is InSkill.

Sharing Expertise with Customers

The power of InSkill lies in how expertise is shared across organizations:

Sharing gives customer accounts access to a supplier's copilots and assets, so the people maintaining the equipment always have the most current, manufacturer-verified guidance. See Sharing Expertise with Customers.
Subscribing is the customer side: you subscribe to copilots shared by suppliers or partners by adding the supplier. See Suppliers.

Sharing is separate from publishing. Published is a status that makes a copilot, resource, or task live in your own account.

Also in This Section

Asset-Based Copilots — tying a copilot to a specific machine and serial number.
Components — nesting one copilot's knowledge inside another.

Support and Requirements

For the devices the mobile app runs on, see Device Support. For how a technician hands a problem to a human expert, see Escalate.