Using Solutions with InSkill AI

Solutions turn your existing support data — customer service tickets, call logs, emails, and chat transcripts — into a structured, high-confidence knowledge base. Instead of your team answering the same question repeatedly, InSkill identifies the pattern and creates a canonical answer the copilot delivers instantly.

How Knowledge Is Aggregated

InSkill does not simply store old tickets — it organizes them. The system analyzes your support history to do two things:

• Topic clustering: groups varied support interactions into clear, manageable topics.
• Intelligent deduplication: when dozens of customers ask about fixing a filter, InSkill recognizes the trend and combines the historical answers into a single comprehensive solution.

This clears the noise out of your support logs and leaves a clean, authoritative library of proven fixes.

Using Solutions in the Copilot

Working with a solution is as straightforward as using a technical manual, with an added layer of reliability: whether a Technician is on the mobile app or a customer is sending an email, both receive the same gold-standard response.

The solution as it exists in InSkill:

The same solution delivered verbatim in an InSkill GPT response:

Why It Matters

Turning support history into active solutions moves you from reactive support to proactive knowledge sharing.

• Scale your support: free your customer service team from repetitive questions so they can focus on unique, high-value cases.
• Institutional memory: when a senior support agent leaves, their best fixes remain in the system, ready to help the next Technician.

To create and manage solutions, see Solutions.