Adding Advanced Expertise

As any technician knows, documentation alone rarely captures the full scope of knowledge required to effectively maintain, troubleshoot, and optimize equipment. While manuals provide essential guidance, they often leave critical gaps that can impact both machine performance and system optimization.

Traditionally, this missing expertise resides with customer support teams, product trainers, and field service experts. Expertise bridges this gap by capturing and preserving that expert knowledge, making it readily accessible to users when and where it is needed.

Building InSkill's Brain

In InSkill, there are two primary pathways through which the system learns about the products in your portal: Resources and Expertise. While Resources allow you to incorporate formal documentation and reference materials, the next step in fully leveraging InSkill is developing your product’s expertise.

Expertise represents critical knowledge that is not typically documented—insight gained through years of hands-on experience with equipment. Although this knowledge takes time to develop, it is often one of the most valuable assets to an organization’s success.

Expertise is added to InSkill by supplying products with structured information through guided tasks that include clear, step-by-step instructions for users to reference and follow. Because different types of knowledge require different methods of capture, the approach used to document and share this expertise may vary depending on the nature of the information.

Digitizing Key Activities:

The information not available in a document is typically procedural. It often requires information to be gathered, assessed, and adapted to. Key activities that fall into this type of operational knowledge are:

Maintenance Operations
Issue Troubleshooting
Inspections
Key Procedures